I would give 0 stars to this location if I could. We rented a vehicle here for our trip to Dallas and as soon as we arrived to the location, we noticed there was smoke coming out of the bumper and it was leaking. There was green stuff leaking which tells me that it’s the coolant. We drove the vehicle safely and in an orderly fashion so this tells me that they’re not maintaning their vehicles properly and risking the safety of my family because a well maintained vehicle shouldn’t do that. I called for roadside assistance and they towed the vehicle and they booked me an uber to another avis location which is in dallas fort worth airport. They gave me the keys for the replacement vehicle and I noticed right away that the check engine light was on and as I was driving it, the oil change notice popped up so this is another reason why I’m not happy with the service. We’ve also purchased the electronic toll before picking up the vehicle and it didn’t work when we were at the toll and had to pay. I’ve talked to customer service about this and the best they could offer me is a $50 refund and when I mentioned that I’d like a full refund on the e-toll that I paid for, they also offered me a free day coupon for rental but I couldn’t take the offer because I’m from Canada so I asked if I can use it there instead but he told me that I declined the offer that the best he can offer me now is the $50 and the e- toll refund. I should get a FULL refund on that e-toll because I paid for it and didn’t even get to use it properly. I even missed my reservation for ripley’s believe it or not because I had to wait for the towing and surrender the keys and get a replacement vehicle and this is the ONLY COMPENSATION they can give me after all the stuff they put me through. I’m here for vacation and instead they gave me a headache of problems that I had to handle. I didn’t decline the offer but told him if there’s any way I can use it in Canada instead but he made it sound like I declined which I DIDN’T. To anyone who’s planning to rent a vehicle, just rent somewhere else because you’re gonna have a bad experience.

The Avis rental at the Abilene airport is highly professional. They consistently go above and beyond to ensure my satisfaction every time I rent from them. Overall, they provide excellent service.

I prepaid for my car upon arriving 10 minutes early on my flight the Avis employee was no where in sight. I stood there for a moment another lady arrived she stated she had been there for 10 minutes already and has no clue where he is. I saw a note on the counter that be back shortly. After 10 minutes of me being there I asked the hertz lady if she knew where he was; he might be cleaning a car so I walked outside around the rental cars and he was no where. I called the local line got customer service explained everything they said give him a few minutes. I said well a few minutes is 5-10 and he has already passed that time. I went looking for a place to file a complaint online but was not able to locate that just said to call customer service. After 30 minutes passed he was still not there. I went over to enterprise ask the guy there if he knew him and had his cell so we could find him. The lady and I both had plans with family…needless to say mine did not work out due to being so late waiting on your employee. The enterprise guy called his boss who called the Avis employee this guy said he was 4 minutes away. He did come walking in but by then I was mad for missing a family function. I told him we deserved some kind of refund or something, he ignored me rung me up and informed me I would not be getting anything. He then informed me I did not need to be rude; I said you should not have left without someone knowing where you are. He then informed me that I did not know what was going on he could have had a family member die…I said well if that was the case you would have called your boss so they could replace you. He said I put up a sign, I said yes you did and it said “I will be back shortly”. I asked him to define shortly, to me that is 5-10 minutes but he was over 30 minutes before he never came to the desk. I will not be back and I have purchased from Avis over the last 5 years.

Rented from the airport in Abilene, TX. I don't keep credit cards but AVIS worked with me and the man behind the counter was exceptionally good. A down to earth guy. Made the whole experience smooth and the vehicle was good. I hate AVIS's national number that we have to call to get information but working with the local people at the counter is a really good experience. Wish they were the ones we could call with questions...