Worst groomer experience of my life! Called the day before to schedule an appointment to get my 9 year old Pomeranian a teddy bear cut. They said to bring my dog in at 11:30 the next morning. When we arrive they said she wasn't on the list but they would fit her in. An hour and a half later they let us know she is ready. They claimed that her hair was so matted that they had to just completely shave her....I was so mad! I just brushed her out myself the day before and I have been giving her a lion cut every summer all her life, myself. I KNOW how to take care of my pom. She's always so good about getting her hair done and so patient. They did not wash her, and only trimmed half her nails as well. Extremely disappointed!

Horrible experience!! We scheduled an appointment for our puppy online and when I called the morning of to confirm they said they didn’t have our name in their system. I was told they are not great with technology and scheduling an appointment online is basically a walk in. I went ahead and rescheduled for the following week on the phone. I brought my dog in at 10am and was told I would receive a text when he was ready, 3-4 hours from the start of the cut. Around 2:30 we called to check in and they hadn’t even started on him. My husband came in at 4:30 and they told him they gave him a bath but he had an accident because he was scared of the clippers and didn’t cute his hair. There was only one employee working, so our puppy was left in a crate for 6 hours waiting for a haircut. The staff said they could cut his hair in 10-15 minutes if we wanted but we were so over it at that point we just took him home. I felt like the staff was very unorganized and unprofessional. They shouldn’t be taking so many appointments each day if it’s going to take them 6 hours to get around to cutting a clients hair. Our puppy did not receive the attention and care that was expected and we will never take him back there. He just went to a different groomer and they said he did amazing so I know it was a staff issue and not a puppy issue at Wagging Tails.

So very happy with Wagging Tails. Pearl is a great groomer, and just a very nice lady overall. Be sure to give them a call to book your dog(s) groom! ☺️

Today was our first time visiting Wagging Tails. The staff was friendly and did a terrific job on our girl. She looked snd smelled so nice and fresh! We will go back! Update. We had an 11:00 appointment today 5/27. We took her in. There was only one worker there. She had no idea that we had an appointment. She talked to us about how many surprises she gets on daily basis and said she should have already walked out. I showed her the confirmation text I received from them. She said well that goes to Odessa and I don’t see them. She said I need to call them direct and not make appointments on the website. I didnt! I made the appointment with the Abilene location!!!! Tried to tell her that but she didn’t listen. My dog was there 5 hours. She didn’t look much better than she did when we dropped her off. We DID NOT tip and we WILL NOT be back!

Amazing with our dogs! Our 1 chihuahua is hard to handle and snaps when cutting nails. This is the first groomer out of 3 in Abilene that has returned her without bloody nails. This will be our new go to groomer.

This is my second time bringing my old English sheepdog Nova. We absolutely love it, they always show myself and Nova genuine kindness.

First time at WAGGING TAILS. Justin and Pearl are welcoming. My dog received the DE-LUX SHED & SHAMPOO. He looks and feels so much better. I thank you and my dog really thanks you. He's wagging his tail. See you next time.👌🎉❤️🌞